If you are a registered Supervisor user or just visiting our website, this policy applies to you. This means that we also act as a data controller of your personal data.
2. Why do we collect data?
We will only collect your data for the purposes described in this policy and where we have a legal basis for doing so. The purposes for which we process your data are:
Keeping Supervisor running
Providing services to you and ensuring the functioning and maintenance of the service.
Managing the customer relationship with you, including customer communication, user account management and processing payments.
Making Supervisor better
Interacting with feedback regarding our service
Improving and personalising the service, developing new products and services and providing alerts and notifications on new features, changes and improvements.
Managing, pursuing, analysing and improving the customer relationship with you, including using technically gathered information, data analysis and profiling, in some cases with the assistance of third-party services.
Corresponding with users, solving issues and providing customer support through live chat, phone or email.
Marketing to you
Informing you of new services, features and content we may offer.
3. What types of data do we collect and when?
Types of data that we collect include:
Data that identifies you
Such as your name, address, telephone number, email address, password and other registration information.
Information needed for invoicing and processing payments, for example, credit card details
Data from any analytics accounts you connect
These include, for example, company and campaign names, goals and targets and all the analytics data of the accounts.
Data on how you use our services
Your actions in our service and access times. Technically gathered online data such as browser type and version, unique device identifiers, IP addresses, rough location information, IP address or mobile networks.
We do not collect any “sensitive data” about you (such as racial or ethnic origin, political opinions, health data etc.), except if required by us by mandatory law.
Neither do we knowingly collect personal data from any person under 18 years of age. Our services are intended for business-to-business use. If you are a minor in your country of residence, please seek parental consent before using the Service.
Using or otherwise interacting with our Service means that we will be automatically collecting data. Sometimes the data is provided by yourself, such as through registration for our services.
We collect your data when you browse our website, request a contact from us, participate in our events, provide feedback, create a user account, use our service or contact our customer support.
4. Where do we store your data?
The personal data we collect is processed by us within the European Union and in third-party data processing facilities within the European Union or the European Economic Area.
In addition, we may use third party services that may transfer data outside the European Union or the European Economic Area. We do so only in case we believe that such third-party services are best-of-breed and provided that the transfer and processing of data are done in compliance with applicable privacy legislation such as the GDPR.
5. How do we keep your data safe?
We and our external service providers protect the safety of your data through industry standard, technical and organisational safety measures.
Although our good faith efforts to store your data in a secure operating environment that is not available to the public, please remember that unfortunately no data transmission or storage is 100% risk-free. You provide your personal data at your own risk and we cannot guarantee the absolute security of your data. In the unfortunate case of a security breach that endangers your privacy or data, we will inform you as well as the relevant authorities, as required by law. We may also temporarily shut down the Service to protect the Personal Data.
Please remember to keep your account registration information secure and to change your password at regular intervals.
6. For how long do we store your data?
We retain the data collected for the period necessary to provide the Service and for as long as the customer relationship or other comparable relationship exists and for a reasonable time thereafter, as permitted or required by law.
In case you have opted-in to our marketing content we will store and process your data if you remain a subscriber. You may freely withdraw your consent at any time by contacting us at firstname.lastname@example.org.
7. How is your data shared with third parties?
As a rule, we will not disclose your data to third parties for direct marketing, market research, polls or public registers without your consent. We may share non-personal data (such as anonymous usage data, platform types, asset views, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality of the services.
We may also use your anonymised analytics data to detect trends and provide benchmarks for other users of the Service. In these cases, all data will be fully anonymised so neither your or the identity of any persons or companies in your analytics data will be disclosed.
We may use your personal data for targeted in-service marketing, and upon your consent, for email marketing by us. You may opt-out of receiving promotional emails by following the instructions in those emails. If you opt-out, Supervisor may still send you non-promotional customer information, such as emails about your account, providing the services or our ongoing business relations.
Supervisor does not enable third parties to collect your personal data. We may use third-party data analytics platforms and tracking technologies.
9. Your privacy rights and choices
Your right to access, correct and object
You may contact us, and we will tell you what personal data we have collected and processed regarding you. You have the right to have corrected any incorrect, incomplete, outdated, or unnecessary personal data stored about you.
You may object to certain uses of personal data if such data are processed for other purposes (like direct marketing) than purposes necessary for the performance of our Service or for compliance with legal obligations. You may also object any further processing of personal data after prior given consent. If you object to the further processing of personal data, this may lead to fewer possibilities to use our Service.
You may also ask us to delete your personal data from our systems. We will comply with such a request unless we have a legitimate ground to not delete the data. After the data has been deleted, we may not immediately be able to delete all residual copies from our active servers and backup systems. Such copies shall be deleted as soon as it’s reasonably possible.
You have the right to receive personal data provided by you to us in a structured, commonly used format.
You may request us to restrict the processing of certain personal data, this may, however, lead to fewer possibilities to use our website and other services.
How to use the rights
These rights may be used by sending a letter or e-mail to us to the addresses set out below, including the following information: name, phone number and a copy of a valid ID. We may request the provision of additional information necessary to confirm your identity. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded. In case you consider our processing activities of personal data to be inconsistent with the applicable data protection laws, a complaint may be lodged with the local supervisory authority for data protection.
10. How to contact us
Supervisor Cloud Oy
Address: Hakolahdentie 9 C, 00200, Helsinki